Debt recovery · Malaysia and cross‑border

Overdue accounts, recovered.You pay nothing until they are.

We recover outstanding debts for businesses across Malaysia. No upfront fee, no retainer. We invoice a commission only on what is recovered, and we never hold your money.

No recovery, no commission · Forecast returned in 3 business days

Portfolio overview

Tanjung Capital Partners · Ledger 2026-Q3
Updated 14:08 MYT
Placed RM4.82M 318 cases
Recovered RM3.11M +RM182K this week
Recovery rate 64.5% +2.1 pts vs. Q2
Pipeline by stage 318 open cases
  • In outreach 108
  • Field action 70
  • Payment plan 83
  • Closed 57
Case Debtor Balance Stage
RA-24817 Sagayam Logistics Sdn Bhd RM148,200 Field visit logged
RA-24793 Northwind Textiles Sdn Bhd RM92,450 Instalment plan
RA-24761 Meridian Cold Chain Sdn Bhd RM310,900 Dispute raised
RA-24702 Harbourline Freight Sdn Bhd RM57,300 Recovered
Every action is screened against Bank Negara Malaysia's fair debt collection practices before it leaves the platform.

Services

Whatever stage the debt is at, there's a service for it.

From a first reminder sent in your name to tracing assets after judgment. Place a file at any point and we take it from there.

  1. 01Before you extend credit
  2. 0230 to 90 days overdue
  3. 0390 days and beyond
  4. 04Debtor has moved or gone quiet
  5. 05Judgment obtained, still unpaid
  6. 06Funds moved or hidden
  • 02 · Early stage

    Early-stage reminders, in your name

    For accounts 30 to 90 days overdue, when the customer relationship still matters.

    • Calls, letters and SMS reminders sent under your brand, by our team.
    • Billing queries handled, so a disputed invoice doesn't become a bad debt.
    • Written demands that state the balance, the due date and what happens next.
    • Instalment plans and settlements negotiated to what the debtor can actually pay.
  • 03 · Collections

    Third-party collections

    Recovery under the RecovifyAsia name. No recovery, no fee.

    • Commercial accounts: contract review, credit checks and negotiation at director level.
    • Consumer accounts: medical, retail, utility and personal-loan debts, handled within consumer protection law.
    • Cross-border files: foreign jurisdictions, currency and multilingual contact managed for you.
    • Commission agreed in writing before we start. Nothing charged on what we don't recover.
  • 04 · Tracing

    Tracing and verification

    When the debtor has moved, stopped answering, or was never where they said.

    • Locating debtors through public records and permitted databases.
    • Confirming current home, business and employment addresses and working phone numbers.
    • Identifying property, vehicles, company interests and income, to judge what is recoverable.
    • Searches of court filings, land records, business registries and judgments.
  • 05 · Legal

    Legal and litigation support

    A judgment is not the same as payment. We work on the gap between the two.

    • Before you sue: solvency checks and asset-to-debt assessments, so legal fees are only spent where they can be recovered.
    • After judgment: identifying bank accounts, shareholdings, property and other attachable assets.
    • Support for your lawyers through enforcement of court orders and arbitral awards.
  • 06 · Forensic

    Forensic finance

    For money that has been moved, hidden or misapplied.

    • Reconstructing transaction trails across companies and borders to locate concealed funds and undisclosed accounts.
    • Analysis of financial records for fraud, mismanagement and deliberate insolvency.
    • Findings written up to the standard your lawyers need for court or arbitration.
  • 01 · Due diligence

    Corporate intelligence and due diligence

    Know who you are dealing with before you extend credit.

    • Ownership and structure of companies, partners and counterparties, including beneficial owners.
    • Background checks on credentials, addresses and past disputes or financial trouble.
    • Reputational, legal and financial checks across registries, court records and land titles.

Searches, tracing and investigations are carried out within Malaysian law, including the Private Agencies Act 1971 and the Personal Data Protection Act 2010. Cross-border work follows the law of the jurisdiction concerned.

How it works

Three moves, all of them on the record.

The same ledger runs from onboarding to remittance. Nothing happens off-platform, so nothing has to be reconstructed later.

01 Day 0 – 2

Data onboarding

Send the ledger as CSV or SFTP, or connect Xero, SQL Accounting or AutoCount directly. We validate every record, screen for hardship, dispute and deceased-estate flags, and suppress anything that should not be actioned. Your portal is live within 48 hours with the portfolio already segmented by age, value and contactability.

CSV & SFTP Xero · SQL · AutoCount Hardship screening Duplicate suppression
02 Day 3 – 45

Ethical outreach and field action

Digital first: SMS, email and a self-serve payment portal carrying your brand, not ours. Where a file needs a person, a licensed case officer attends in the field and logs the visit — time, location, outcome, signed acknowledgement — before leaving the site. No threats, no urgency theatre, no contact outside permitted hours.

Branded self-serve portal Licensed field officers Permitted-hours enforcement Call recordings retained
03 Day 46+ · settled T+2

Resolution and remittance

Payment plans are agreed in writing and tracked to the instalment, with a missed payment raising a case officer task the same day. Funds are reconciled daily and remitted to your trust account on T+2, alongside a commission statement per case. No recovery, no commission.

Written instalment plans Daily reconciliation T+2 remittance Per-case statements
RA-24817

Sagayam Logistics Sdn Bhd

Balance RM148,200 · 94 days past due · Officer M. Rahim
Plan agreed
09:12 MYT · 27 Aug 2026
Reminder sent
SMS and email · both delivered · opened 09:31
Screened · logged
11:40 MYT · 27 Aug 2026
Inbound call from debtor
Hardship indicated · instalment plan requested · 4 min 12 s
Hardship flag raised
14:05 MYT · 27 Aug 2026
Field visit completed
Lot 12, Jalan Kemajuan, Seksyen 13 · attended by M. Rahim (authorisation 0442) · signed acknowledgement collected on site
GPS & timestamp verified Photo of notice filed
16:30 MYT · 27 Aug 2026
Instalment plan agreed
12 instalments of RM410, starting 5 Sep 2026 · written confirmation sent and countersigned
Visible on your dashboard 16:41
17 entries · full audit trail exportable as PDF Retained 7 years

Field resolution

When a file needs a person, we send one.

Software resolves the majority of a commercial ledger. The remainder — disputed invoices, unreachable directors, businesses that have quietly moved premises — is where recovery is actually won or lost. Our officers carry an authorisation card on every visit, and each attendance is written to the same case file you are reading from.

41 licensed case officers, employed directly — no subcontracted collectors
16 states and federal territories — officers based in the Klang Valley, Penang, Johor Bahru, Kuching and Kota Kinabalu
64.5% average recovery on commercial ledgers placed under 180 days

Portfolio review

Send us a ledger. We'll send back a recovery forecast.

Start with a sample of 50 or more commercial accounts. We agree a data-handling schedule before you send anything, then benchmark the ledger against comparable portfolios and tell you what is realistically recoverable — before you place a single file.

  • Recoverability forecast by age band and value
  • Data-handling and retention schedule up front
  • Commission quoted per age band, in writing
Message us on WhatsApp

Or call the resolution desk +603-7960 6304

3 business days · no obligation · NDA on request. Your ledger data is handled under the Personal Data Protection Act 2010.